Delivery information: Please read carefully
- Free next working day delivery is available on most products if ordered before 4pm, dependant on your postcode. The delivery option(s) available to you will be shown once your post code has been entered in the checkout.
- We aim to deliver all items within 3 working days of your order dependant on your postcode.
- Deliveries are Monday to Friday between the hours of 7am and 9pm.
- Once your order is confirmed, you will be sent a text message on the morning of your delivery to inform you of an approx 2 hour timeslot.
- We use our own fleet of vehicles and partner with national courier network for mainland deliveries to all areas excluding highlands, northern Ireland and Isle of Man.
Please call our sales team on 01524 400703 if you require further information regarding our delivery services.
Delivery Quick Selector
To find the most appropriate delivery method for your order, please use this chart. Choose your appliance type from the top row, then select the type of property from the left hand column.
|Delivery Selector||Small Appliances
• Freestanding Microwaves
• Hobs • Hoods
|Cookers • Ovens
• Built-in Microwaves
• Dishwashers • Laundry
• American Fridge Freezers
|Ground floor (or lift available) with less than 3 steps into property||1 Man Delivery||1 Man Delivery||2 Man Delivery|
|More than 3 steps into property||1 Man Delivery||2 Man Delivery||2 Man Delivery|
|First floor (max)||1 Man Delivery||Call to Arrange||Unavailable|
We want every delivery to go exactly as planned so we ask for your help in providing accurate information regarding access to your property before we arrive.
The delivery option(s) available to you will appear once you enter your post code on either the basket or checkout pages.
One Man Standard Delivery
Appliances up to 60cm in width can be delivered by one man to a property with a maximum of 3 steps on any 1 level, inside and outside. Your appliance will be placed in a ground floor room of your choice, access permitting.
Appliances which are over 60cm in width i.e, range cookers and American fridge freezers can be delivered by one man if the route into your property is flat and unobstructed. French doors or patio door access will be required to enter your property. Access permitting, one man can also deliver into your garage.
Please be aware that our driver will ask to see identification for security purposes. If you do not have identification available at the time of delivery, or if you have authorised somebody to accept the delivery on your behalf, our driver will need access into your property. This must be the main building/flat/business unit and not a hallway, porch, garage, shed or any other outbuilding. If you are unable to provide photographic identification or access into the property our delivery driver cannot carry out the delivery.
Two Man Premium Delivery
Our two man delivery option is strongly recommended for all products over 60cm in width i.e, American fridge freezers and range cookers. Our two man team will deliver your appliance into a ground floor room of your choice, access permitting. Your new appliance will be unpacked so that you can inspect it.
Please be aware that our drivers will ask to see identification for security purposes. If you do not have identification available at the time of delivery, or if you have authorised somebody to accept the delivery on your behalf, our drivers will need access into your property. This must be the main building/flat/business unit and not a hallway, porch, garage, shed or any other outbuilding. If you are unable to provide photographic identification or access into the property our delivery drivers cannot carry out the delivery.
The recycling services are available with our One Man and Two Man delivery services.
For a charge of £24.99 per item, we can take away your unwanted appliance for recycling when we deliver your new one. This service option is chargeable per item. Please make sure that you have your old appliance ready for collection before our delivery team arrive at your property. It must be disconnected from any sockets, defrosted, emptied, removed from its housing and ready for our driver to collect. Your appliance will be recycled in line with WEEE regulations. The charge for the collection of old appliances is solely to cover the costs of transportation and storage of WEEE products.
You have the option to have the packaging for your new appliance removed and sent for environmentally friendly recycling. This is chargeable per item. Our driver will unpack your appliance for you so that you can check it over. We will then take away and recycle the polystyrene and cardboard in line with all current WEEE legislation. The charge we make for the recycling of packaging is solely to cover the costs of transportation and recycling services through local council business waste management.