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It's annoying but true that very occassionally an appliance unknowingly arrives to us damaged or faulty. If you do have a damaged item, please fill in the form below and we'll get back to you as soon as possible. If you think the appliance has a fault, please click here for further information.
Report Damage
Please use the form below to let us know about any damage found after we have delivered your item. Please report any damage as soon as you find it and do not install the item - we may not be able to help you if you do. To enable us to help you as quickly as possible, please include as much information as you can, including the serial number. Every appliance has it's own unique serial number which is usually found on a sticker inside the item. If you're struggling to find it, we recommend reading this handy guide.
Damaged Item
Report a Fault
If your appliance has a fault, you will need to contact the manufacturer directly for a diagnosis or to arrange for an engineer visit at home. You can find the most up to date manufacturer contact details below. We sell the appliance to you on behalf of the manufacturer so we need them to help you first before we're allowed to do our bit. If you have already contacted them and have the required returns authorisation, please use the faulty returns form below using the return code the manufacturer had provided. We are unable to accept a return of a faulty item without the proper authorisation from the manufacturer.
| AEG - 03445 611611 | Indesit - 0344 822 4224 |
| Alphason - 08451 306686 | Lec - 0344 815 3745 |
| Beko - 03332 079710 | LG - 0344 847 5454 |
| Belling - 03448 153745 | Liebherr - 0333 0147 888 |
| Blomerg - 03332 079870 | Midea - 0333 900 1101 |
| Bosch - 03448 928979 | Miele - 0330 160 6600 |
| Britannia - 08444 639705 | Montpellier - 03333 234 473 opt. 3-2-3 |
| Candy -03444 995599 | Neff - 0344 892 8989 |
| CDA - 01949 862012 | Ninja - 0800 862 0453 |
| Culina - 03448 001128 | Quooker - 0207 9233 355 |
| Dyson - 0800 298 0298 or https://www.dyson.co.uk/support | Rangemaster - 01926 457 628 |
| Elica - 01252 351111 | Samsung - 0330 7267864 |
| Falcon - 08707 895107 | Shark - 0800 862 0453 |
| Fisher & Paykel - 0800 088 6605 | Sharp - small appliances 0333 0143055, white goods 0333 5777230 |
| Fridgemaster - 08450 508536 | Siemens - 0344 892 8999 |
| Haden - 01759 487830 | Smeg - 0344 557 9907 |
| Haier - 02081 664977 | Stoves - 0344 815 3745 |
| Hisense - 0191 387 0804 | Zanussi - 03445 612 612 |
| Hoover - 03443 712 757 | Zenith - 0333 207 2028 |
| Hotpoint - 03448 225 225 | Whirlpool - 0330 818 5713 |
| Iceking - 01527 888133 | White Knight - 0333 577 0011 |
Once the manufacturer has confirmed the fault, they will provide you with a returns authorisation or uplift number. Once you have this, please complete the form below and we will be in touch to arrange collection of the faulty item with you.
Faulty Item